VivaMK and our warehouse work extremely hard to ensure your order is 100% accurate. However, should you have a missing item then this needs to be reported to VivaMK within 24 hours of taking receipt of your order, so we can do a thorough investigation and achieve a speedy resolution. 


To move forward with your claim we will need an mail to ds@vivamknetwork.com with the following:


Your account number and order number 


The item(s) missing and qty 


Any additional items received


A photo of the parcel you received, showing the tape on the box and it's condition. 


Once we have this information we can start the investigation with the warehouse and have a response within 1 working day.