VivaMK work extremely hard to ensure your order is 100% accurate. However, should you have a missing item then this needs to be reported to VivaMK within 24 hours of taking receipt of your order, so we can do a thorough investigation and achieve a speedy resolution. 

To move forward with your claim we will need an mail to with the following:

Your account number and order number 

The item(s) missing and qty 

Any additional items received

Photos of the packing slip

Once we have this information we can start the investigation and get back to you ASAP.